Privacy Policy of da99

Introduction

da99 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in plain language how we collect, process, store, and share your personal information when you access da99 through our website at https://da99.bio. By using our services, you agree to the practices described in this document. If you do not agree, please discontinue use of the platform.

This policy applies to all users of da99 based in Bangladesh and abroad, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We treat the safeguarding of your data as a core operational responsibility, not an afterthought.

Information We Collect

We collect two broad categories of information: data that you provide to us directly, and data that is collected automatically when you interact with our platform.

Information You Provide Directly

• Full name, date of birth, and gender when you register an account
• Email address, phone number, and residential address in Bangladesh
• Payment details including bKash wallet numbers, Nagad mobile account numbers, Rocket account numbers, or bank account details for deposit and withdrawal processing
• Identity verification documents (national ID, passport, or driver's license) when required for KYC compliance

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on each page, click patterns, and in-game behavior logs
• Session data, cookies, and referral source information to understand how you found da99

How We Use Your Information

da99 uses your personal information solely for purposes that are directly related to delivering a safe, fair, and enjoyable gaming experience. We do not sell your data to third parties. Specifically, your information is used to:

• Create and manage your da99 account, verify your identity, and maintain account security
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers accurately and on time
• Deliver personalized promotions, bonuses, and notifications relevant to your gameplay preferences and activity on da99
• Detect and prevent fraudulent transactions, money laundering, and unauthorized access to your account
• Comply with applicable legal, regulatory, and anti-fraud obligations applicable in the jurisdictions where we operate

How We Share Your Information

da99 does not disclose your personal information to unrelated third parties. There are, however, limited circumstances where data sharing is necessary for the operation of your account and compliance with applicable rules:

• Payment processors and mobile financial service partners (such as bKash, Nagad, and Rocket) receive only the minimum data required to authenticate and complete your transactions securely
• Technical service providers (hosting, fraud detection, analytics) who are bound by strict data processing agreements that prohibit any independent use of your data
• Regulatory or law-enforcement bodies when da99 is legally compelled to disclose information — we will, where legally permissible, notify you of any such requirement

Cookies and Tracking

da99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies help us remember your session, apply your preferences, prevent fraud, and analyse aggregate traffic patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period to improve future visits).

You may configure your browser to decline cookies or alert you when cookies are being placed. Please be aware that disabling certain cookies may affect the functionality of your da99 account, including the ability to maintain an active session or access certain features.

Data Retention

da99 retains your personal information for as long as your account remains active and for a reasonable period thereafter to resolve disputes, enforce our agreements, and meet legal obligations. Account verification documents (KYC records) are retained in accordance with applicable anti-money-laundering guidelines. When data is no longer needed for any legitimate purpose, it is securely deleted or anonymised. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

Your Rights Over Your Data

As a user of da99, you have meaningful rights over how your personal information is held and used. These rights include:

• Right of Access — request a copy of all personal data da99 holds about you
• Right of Rectification — ask us to correct any inaccurate or outdated personal information
• Right of Erasure — request deletion of your personal data where there is no compelling legal reason for us to continue processing it
• Right to Restrict Processing — ask us to limit how we use your data while a dispute or complaint is being resolved
• Right of Portability — receive your personal data in a structured, machine-readable format so you can transfer it elsewhere if you choose

To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page. We will respond to all verified requests within a reasonable timeframe. Please note that some rights may be limited where retention is required by law.

Security Measures

da99 implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our technical safeguards include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields at rest, firewall protection, and automated anomaly-detection systems that flag suspicious account activity in real time.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your account password confidential and for logging out of your session on shared or public devices. If you suspect unauthorised access to your da99 account, please contact our support team immediately so we can act to protect your account.

Third-Party Services

The da99 platform may reference or integrate with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the delivery of casino and live gaming content. These providers operate under their own privacy policies. da99 is not responsible for the data handling practices of external game studios. Payment service providers such as bKash, Nagad, Rocket, and Upay also maintain independent privacy frameworks. We encourage you to review the relevant privacy documentation of any third-party service you interact with directly.

Changes to This Policy

da99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users by email. Your continued use of da99 following the posting of changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way da99 handles your personal data, our support team is available 24 hours a day, 7 days a week. We are committed to resolving privacy-related queries promptly and transparently.

Email us at: [email protected]