Terms & Conditions

1. General Terms of Use

da99 is an online betting and gaming platform designed for the Bangladesh market. Access to and use of da99 is subject to these terms in their entirety. These conditions apply to all visitors, registered members, and players using any section of the da99 platform, including live casino, sports betting, slots, and all other game categories.

da99 reserves the right to change, modify, or withdraw these terms at any time without prior notice. It is your responsibility to review the current terms before each session. Your continued use of the platform signifies your acceptance of any updates.

2. Eligibility Requirements

To register and use da99, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years of age. Players under 21 are strictly prohibited from creating an account or placing any wager on da99.
• You must be a resident of or physically located in Bangladesh at the time of registration and play.
• You must not be registered as a self-excluded player on da99 or any affiliated platform.
• You must provide accurate, truthful, and up-to-date personal information during registration and whenever requested by our support team.

3. Account Registration and Verification

Each player is permitted to hold exactly one (1) da99 account. Creating duplicate or multiple accounts — whether under the same name, the same device, the same IP address, or through the use of proxies — is strictly prohibited and will result in all associated accounts being permanently suspended. To complete full account verification (KYC), you may be required to submit the following:

• A valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days).
• Source of funds documentation if requested during an enhanced due-diligence review.

4. Deposits and Withdrawals

da99 supports deposits and withdrawals in Bangladeshi Taka (BDT) through a range of trusted local and international payment channels. All financial transactions on da99 are subject to the following conditions:

Deposits

The minimum deposit amount is ৳500. Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your account within minutes. da99 does not charge a deposit fee, but third-party transaction fees imposed by your payment provider may apply. Funds must originate from a payment account held in your own name — third-party deposits are not accepted.

Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are reviewed by our finance team and processed within 1-3 business days. To be eligible for withdrawal, your account must have passed KYC verification. Any active bonus wagering requirements must be fully met before a withdrawal can be processed. da99 reserves the right to request additional documentation to verify the legitimacy of any withdrawal.

5. Bonus and Promotional Terms

da99 offers various promotional bonuses to new and existing players. All bonuses and promotions are governed by the following general terms, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonuses are awarded for promotional purposes only and carry a wagering requirement (rollover) before withdrawal is permitted. The applicable rollover multiplier will be clearly stated in the individual promotion details.
• da99 reserves the right to void any bonus and cancel associated winnings if it reasonably suspects that a player has abused or attempted to exploit a promotion in bad faith.
• Each eligible promotion may be claimed once per player, per household, and per device. Duplicate claims will be rejected and accounts may be suspended.
• Free spins, if awarded, must be used within the validity period specified in the promotion details. Unused free spins will expire automatically.

6. Responsible Gaming

da99 is deeply committed to responsible gaming. We provide tools and resources to help players manage their activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. We strongly encourage all players to gamble only for entertainment within their personal financial means.

If you believe your gambling habits are becoming problematic, please contact our support team at [email protected] immediately. da99 operates a strict 21+ only policy — we actively monitor for underage access and take immediate action to protect vulnerable users.

7. Prohibited Conduct

The following activities are strictly prohibited on the da99 platform and will result in immediate account suspension, permanent banning, and forfeiture of all balances:

• Any attempt to commit fraud, cheat, or manipulate game outcomes through unauthorized software, bots, or system exploitation.
• Collusion with other players, match-fixing, or any form of organised cheating in multiplayer or live dealer environments.
• Using da99 for money laundering, terrorist financing, or any other illegal financial activity. da99 maintains full AML (Anti-Money Laundering) compliance procedures.
• Creating multiple accounts, impersonating another person, or providing false or misleading information during registration or verification.

8. Intellectual Property

All content on the da99 platform — including but not limited to text, graphics, logos, images, audio clips, game interfaces, software, and the overall design — is the exclusive intellectual property of da99 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes.

You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, or commercially exploit any content from da99 without our prior written consent. Unauthorised use of da99's intellectual property constitutes an infringement and will be pursued through appropriate legal channels.

9. Limitation of Liability

To the fullest extent permitted by applicable law, da99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds, loss of data, business interruption, or any other loss. da99 provides no warranty that the platform will be error-free, uninterrupted, or that any defect will be corrected. All games on da99 involve an element of chance; past results are not indicative of future outcomes.

10. Privacy and Data Protection

da99 takes the privacy and security of your personal data seriously. All personal information collected during registration, verification, and ongoing use of the platform is handled in strict accordance with our Privacy Policy. We use SSL encryption and industry-standard security protocols to safeguard your data at all times.

By registering on da99, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. You may request access to, correction of, or deletion of your personal data by contacting our support team. For full details on how we collect and use your data, please review our Privacy Policy.

11. Account Suspension and Termination

da99 reserves the right to suspend, restrict, or permanently close any player account — with or without notice — if there is a reasonable belief that a breach of these terms has occurred, or if required to do so for legal, regulatory, or security reasons. In the event of account closure due to a breach, any remaining balance may be withheld pending investigation. Players may also request voluntary account closure at any time by contacting support. Upon voluntary closure, any withdrawable balance will be returned after verification, provided no pending wagering requirements or investigation applies.

12. Governing Law and Disputes

These Terms & Conditions shall be interpreted and governed in accordance with applicable law. Any dispute, claim, or controversy arising from or relating to your use of da99 shall first be addressed through good-faith negotiation with our support team. da99 is committed to resolving all player complaints fairly and promptly.

If a dispute cannot be resolved informally, da99 may refer the matter to an independent third-party mediator. da99 makes no representation that the platform is legal or appropriate for use in jurisdictions outside Bangladesh.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your da99 account, please reach out to our support team. Our dedicated customer support agents are available 24/7 to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Contact us at [email protected] for prompt and professional assistance.